905.286.3801 [email protected]

19 Years AND COUNTING

100% North American.

OUR MISSION

CUSTOMER
EXPERIENCE DRIVEN

We believe that as partners we flourish together. GMS delivers Outsourced Help Desk support to a range of customers, including consumers up to large corporations and IT Service Providers. Our goal is to help companies achieve the highest level of customer service to ensure continued business success.

COMPANY OVERVIEW

HOW GLOBAL MENTORING HELPS TECH TEAMS

At GMS our technical support team is 100% North American based. For nearly two decades it has been our privilege to deliver white labeled, outsourced trouble-shooting, network monitoring & management as well as how-to and coaching support to hundreds of thousands of end users on behalf of our partner customers. In each case we completely integrate into our customers support processes and offer fully managed resourcing solutions.

COMPANY BACKGROUND

HOW GLOBAL MENTORING
GOT ITS’ START

Founded in 2000, our initial focus was providing live learning assistance to IT professionals pursuing technical certification courses. This line of business is still thriving, and we have since expanded into partnering with OEMs, National ISPs and Managed IT Service Providers across the globe. We’ve grown to over 130 employees and are proud to provide support strictly through our Canadian and US based team.
WE ARE YOUR VETERAN TEAM OF SERVICE DESK PROFESSIONALS, FOCUSED ON DELIVERING QUALITY SUPPORT.