Service Solutions
Global Mentoring Solutions (GMS) provides private labeled, real-time technical helpdesk and learning support services. We go to market exclusively through our Technical Service (BSP, MSP, VAR, OEM Manufacturers, Software Providers) and Training (content providers, learning institutions, publishers) Partners, by providing them with the service delivery infrastructure and resources they require, on a scalable, utility consumption model.
eLearning Support Specifics: This segment of our business is where the roots of GMS stem from. Over the years we have and continue to engage with a variety of organizations to provide online educational support for students across the Globe.
As of today we are supporting US Army and Navy personnel as they upgrade skillsets to include modern technology systems. Our mentoring team ensures that these students understand how to operate their courseware, remain on top of their studies and most importantly – comprehend the lessons they are learning as they progress through each module. A large part of the success for GMS has come from finding the right blend of proactive technology and personal service delivery.
Managed IT Services: This niche segment of the industry is a rapidly growing part of GMS’ business. Primarily marketed under our GMS Live Expert brand, GMS’ continues to Partner with the most innovative Solution Providers in English Speaking countries across the Globe. The key to our success with this market is in our team’s ability to diligently document, plan and execute complex systems integrations. Because our core customer range from Telecommunication providers to independent ISVs and MSPs — every organization has different needs that we map to.
GMS’ ability to blend technology with a superior customer experience from the first point of contact through to ticket escalations, documentation and reporting along with our ability to take on specific roles with each partner (after hours, Tier 1, Triage, device monitoring) – has led to GMS Live Expert quickly becoming one of the most trusted brands in the Managed IT Service space.
To learn more about how we help you grow your support desk visit www.gmsliveexpert.com