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Our 24x7 NOC provides your customers with the support they need when you need it. |
Systems support is inherently complex. Even on a small network, there are hundreds of sources of complications and interactions between products. When a problem occurs (on a desktop, a server, or the network), a costly and all-around frustrating support process is initiated, or end-users are left to fend for themselves. In the latter case, attempts to solve problems often result in significant productivity loss and bigger problems.
Our engine constantly montors the details of your systems which lets us spot unusual and rare complexities, which may be unique to the desktop, network and/or the applications you manage and support. To make it simple we do it in the background – using our small footprint agent we are constantly detecting and reporting in real-time most events that take place on systems and networks, and solving ‘known’ problems – those that occur over and over again – automatically, so you won’t have to.
Some of the benefits you will experience are:
- Proactive VS reactive
- We detect in real-time just about any event that occurs on a device.
- IT management Automation of key IT tasks
- Flexible Scheduling
- Access to a staff of technical experts for you and your users
- A robust managed process for ensuring maximum security and uptime
- Web based help desk for real time support desktop applications, issues and related tasks
- Increased productivity
With an optimized connection, your customers enjoy faster, safer computing and realize the maximum benefit of your services.
TechRX™ creates a new revenue stream that’s easy to launch and immediately profitable. By helping customers get more from their technology. TechRX™ turns optimized home computing into long-term loyalty and revenues. |
Key Features:
- Patch Management
- Security Log Monitoring
- Virus Log Monitoring
- Integrated Reports
- Remote Control
- Live Helpdesk 24x7
- Computer Cleanup Wizard
- Asset Tracking
- Application Notification
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