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Connecting people to the answers that help them get what they expect from technology. |
On-demand, live expert support.
GMS LiveTutor™ ensures user success with software, hardware, and digital devices for work, home, and play. With direct, on-demand access to GMS' certified experts via chat, phone, and multi-media, users get instant help with topics and tasks through live demonstration, collaborative learning, and step-by-step instruction.
GMS LiveTutor™ ensures:
- Instant success with new applications, systems, and devices.
- Reduced confusion, problems associated with rollouts and implementations.
- Pain of change and learning are eliminated by helping people tackle the how to's.
- Faster deployment, greater user adoption and assimilation.
- Higher end-user confidence and satisfaction.
- Reduced support costs - fewer calls to the help desk.
GMS LiveTutor's easy integration and utility for multiple programs across the enterprise make it the most cost-effective solution for helping every user succeed, including:
- Support for digital home services, products, connectivity.
- Support if IT certication training, in the classroom and at home
- Customer service and support for technology products, services.
- Just-in-time help that doesn't interrupt productivity.
Available 24/7, Live Tutor works whenever your customers do. Our comprehensive support covers a wide range of topics relating to business, desktop, and technical skills to meet all your customers. Our seasoned experts have real-world experience and remain active in their areas of expertise and is available in English, French(Parisian & Quebecois) and Spanish.
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Key Features:
- Creates new revenue stream.
- Unique Market differentiator.
- Online service reduces support cost.
- Llive support improves customer experience.
- Trusted advisors as product champions help providers increase upsell opportunities.
- Bridges gap between high tech and low tech users, making them better customers and more likely to purchase more in the future.
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