Aliant leads industry evolution of broadband support services with launch of ‘Aliant Expert’

Customers to benefit from new, exclusive IP innovation in Atlantic Canada

MONCTON, NB –Aliant, Atlantic Canada's leading information and communications technology provider, announces the launch of an innovative suite of broadband support services known as ‘Aliant Expert’.  Aliant’s Internet customers are the first in North America to access these new help and support services.  Exclusive to Aliant, customers in Atlantic Canada can now access leading-edge tools to address a variety of technical issues.  Aliant Expert can also provide services remotely to customers and even dispatch help directly to their home.   

“We are excited about this opportunity to be the leaders in helping people become proficient with new technologies that are changing the ways we communicate, learn and do business,” said Joe Mosher, vice president of Residential Markets at Aliant.  “As a leading service provider, we believe it is important to play an active role in helping support Atlantic Canadians in getting the most out of next generation broadband products and services.”

With the rapid growth of broadband over the past few years, technology has increasingly become an integral part of our customer’s lives whether at home or at work.  By combining cutting-edge IP solutions with global service provider partnerships, Aliant is extending its expertise in technology to help remove the complexity and risk customers may experience in adopting and using technology.   

“Our customers look to us for trusted advice when it comes to solutions in their homes and businesses,” said Mosher.  “That’s why it’s important that we offer the help, support and protection they need as technology becomes more and more a part of their daily lives.”  

• Online Expert – Customers have direct access to advanced technical support through an online chat or over the phone for $5.95/month,.  From installing gaming consoles and wireless routers to getting the most from a digital camera or MP3 player, Online Expert can help.
  
• Remote Expert - Our Remote Experts can remotely access and fix problems on a customer’s computer - which means customers no longer have to pack up their PC and head to a repair shop. Whether they need computer maintenance, a virus clean-up or to have their PC secured, we can conveniently solve the problem all in the privacy of their own home.
  
• Home Expert - Our Aliant Home Experts can help customers hook up a home network, set up a new PC or install software – right in their home. With a promise for quick service and excellent value, Aliant will dispatch an expert directly to their home.  Currently available to customers in Halifax Regional Municipality, St. John’s and Moncton, further expansions of this service are planned for the coming months.  

Details on Aliant Expert and all of our Internet support services are available at www.aliant.net/support.

About Bell Aliant
Bell Aliant (TSX: BA.UN) is one of North America’s largest regional communications providers. Through its operating entities it serves customers in six Canadian provinces with innovative information, communication and technology  services including voice, data, Internet, video and value-added business solutions.  Through its xwave offices, Bell Aliant also provides IT professional services in Canada and the US.  Bell Aliant’s 10,000 employees are committed to deliver the highest quality of customer service, choice and convenience. In Atlantic Canada, communications products and services are delivered to customers through the Aliant brand.

Media representatives are encouraged to sign up for Aliant News Alerts at www.bell.aliant.ca.

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For more information contact:

Alyson Queen
Aliant Communications and Public Affairs
(866) 696-6700
alyson.queen@aliant.ca

About Global Mentoring Solutions

Global Mentoring Solutions is the fast-growing learning and performance support provider whose web- based solutions are being implemented at corporate, government and academic organizations worldwide. Flagship solutions include: LiveTutor™ for live training and performance support from certified, experts, and Real-Time Labs™ which provides remote, web-based access to a secure and fail-safe environment for learning on real hardware and software without compromising the safety of an organization's own infrastructure. LiveTutor received CompTIA's 2004 Award for Excellence in Product Innovation. For more information visit www.globalmentoring.com.