Global Mentoring Solutions Debuts GMS LiveTutor™ Expert Support Solution to North American ISPs at NXTcomm 2007

Chicago, IL – Attendees of this year’s NXTcomm Conference & Expo will get a chance to view a screening of Global Mentoring Solutions (GMS) award winning expert support service for digital home and consumer electronics, as GMS showcases GMS LiveTutor™ at the Ontario Pavilion on the Exhibits floor.  Already a popular offering among most of Canada’s leading ISP telcos, GMS LiveTutor™ is a clear market advantage for broadband providers who want to capitalize on the exploding digital home market and represent a strong value to consumers’ work- and life-styles.

GMS LiveTutor™ enables providers to deliver high-touch customer support through direct, on-demand access to live experts around the clock. Customers can log on anytime for as long as needed, and get quality, reliable help with in-home digital projects and troubleshooting. PC or Mac, hardware and software, gaming systems, MP3s and music downloads, digital cameras and photo sharing, email, computer security, and more – GMS LiveTutor™ can help.

 “Proving support for in-home digital services and consumer electronics enables ISPs to establish a valuable role in customers’ daily work and lifestyles by helping them get the most out of the products and services they use to make life easier and more enjoyable,” explains Wayne Goldstein, GMS’ CEO.

As one of Canada’s leading telco’s explains, many of its customer service calls are for help with everything from how to download music onto an MP3 to how to build a Website or share a printer, while even more calls are for help with user errors that are often mistaken as issues with their Internet service.  “If it’s important to our customers, we don’t want to turn them away,” explains one telco manager in charge of customer support, “and we feel it’s better these customers pay a small fee to us for help than to go to the local PC shop.”

With GMS LiveTutor™ customers interact with live experts through online chat, phone, and multi-media tools. Experts provide quick answers, step-by-step instructions, live demonstrations via GMS’ exclusive screen sharing technology, and helpful advice for better computing, maintenance, and PC security.

ISPs see results within a few short weeks of implementation, and immediate profitability with GMS LiveTutor™ as a new source for revenue. Cost savings come through streamlined service and support, reducing calls to customer service agents. For one ISP, shifting to GMS LiveTutor™ cost less than one tenth of its previous monthly support costs, resulting in significant cost savings. Customer satisfaction levels also increased dramatically.

“This unique market differentiator helps build customer satisfaction with and confidence in broadband services,” notes Goldstein. “By offering GMS LiveTutor™ to broadband customers, providers can redefine service levels and reduce churn for long-term gain and customer loyalty.”

GMS LiveTutor™ is available now through GMS and select market partners.  Broadband providers can arrange for a private screening by calling 904.631.0880 during the event or take a tour at www.globalmentoring.com . Information on pilot opportunities for qualified ISPs in the U.S. is available by calling 905-286-3800 x 230

About Global Mentoring Solutions

Global Mentoring Solutions is the fast-growing learning and performance support provider whose web- based solutions are being implemented at corporate, government and academic organizations worldwide. Flagship solutions include: LiveTutor™ for live training and performance support from certified, experts, and Real-Time Labs™ which provides remote, web-based access to a secure and fail-safe environment for learning on real hardware and software without compromising the safety of an organization's own infrastructure. LiveTutor received CompTIA's 2004 Award for Excellence in Product Innovation. For more information visit www.globalmentoring.com.