GMS LiveTutor Digital Home Makes Debut at GLOBALCOMM - New Solution Raises Bar on Customer Experience, Retention, Revenue

Chicago, Illinois - GMS (Global Mentoring Solutions), leading provider of expert answers on demand, expands its market reach with the release of its award-winning LiveTutor solution, tailored expressly for telecommunications and broadband providers. LiveTutor Digital Home will be showcased in the Ontario Pavilion at GLOBALCOMM 2006 in Chicago, June 5-8.

Industry statistics clearly indicate that digital home products penetrating the market leave consumers with a myriad of questions on how to integrate and optimize. LiveTutor Digital Home lets providers deliver high-touch, personal assistance on demand to customers via direct, online access to live experts 24/7/365.

LiveTutor helps customers get the most from new product and service offerings as quickly as possible, and assists with enhanced technical tasks, such as setting up home networking, integrating wireless into the network, printer sharing, protecting from spyware, troubleshooting incompatibilities, as well as advanced features of user applications such as MS Office and digital photography, to name a few.

"This unique market differentiator helps build customer satisfaction with and confidence in broadband services," notes Goldstein. "By incorporating LiveTutor Digital Home, providers can redefine service levels and reduce churn for long-term gain and customer loyalty."

LiveTutor Digital Home helps providers reach strategic business goals with the following advantages:

1. Optimizes customer experience with reliable, unlimited expert assistance on-demand via chat, email, and phone support.
2. Generates new revenue and upsell opportunities.
3. Raises service levels while reducing internal support costs.
4. Based in North America. No routing to off-shore staff; LiveTutor experts are based in North America for personal, local support.
5. Service reports and analytics help providers make informed business decisions about future services, promotions, and policies that meet customer expectations.

GLOBALCOMM attendees can see a quick LiveTutor Digital Home demonstration by visiting the Ontario Pavilion in the exhibit hall (booth #38040).

LiveTutor Digital Home is available now through GMS and select market partners. Telecomm and broadband providers can learn more by calling 905-290-7608, extension 221.

About GMS (Global Mentoring Solutions)

GMS is the fast-growing live expert support provider whose web-based solutions are being deployed by corporate, government and telecom providers worldwide. The company’s flagship solution, LiveTutor™ provides on-demand answers and support from live certified experts. LiveTutor (formerly Real-Time Mentoring) received CompTIA's 2004 Award for Excellence in Product Innovation. For more information, call 905-286-3800 (CN), 443-270-3147 (US) or visit www.gmsliveanswers.com