GMS LiveTutor Digital Home to Be Showcased in Ontario Pavilion at GLOBALCOMM 2006 Conference & Expo

Toronto, Ontario - GMS (Global Mentoring Solutions), leading provider of expert answers on demand, will be a featured delegate in the Ontario Pavilion at this year's GLOBALCOMM conference and exposition in Chicago, June 4-8. GMS will be unveiling its award winning LiveTutor solution tailored expressly for telecommunications and broadband providers - LiveTutor Digital Home

Industry statistics clearly indicate that digital home products penetrating the market leave consumers with a myriad of questions on how to integrate and optimize. LiveTutor Digital Home lets providers deliver high-touch, personal assistance on demand to customers via direct, online access to live experts 24/7/365.

LiveTutor helps customers get the most from new product and service offerings as quickly as possible, and assists with enhanced technical tasks, such as setting up home networking, integrating wireless into the network, printer sharing, protecting from spyware, troubleshooting incompatibilities, as well as advanced features of user applications such as MS Office and digital photography, to name a few.

GMS is one of only eight delegates to be featured in the Ontario Pavilion, sponsored by the Export Development Branch of the Government of Ontario. According to GMS' CEO, Wayne Goldstein, GLOBALCOMM's Ontario Pavilion presents the right place at the right time to introduce LiveTutor Digital Home and showcase its benefits as a value add service for telecom customers.

"GMS has innovated its live expert support solution with broadband providers' strategic business goals in mind," notes Goldstein. "Providers are finding they can use LiveTutor to take charge of the user experience and assume the role of 'trusted advisor' which in turn is helping them displace internal support costs, reduce churn, and deliver highly personalized, hands-on customer service that differentiates them in a very competitive market."

Telecom providers such as Aliant have seen a favorable impact on customer satisfaction and retention since offering LiveTutor to its customers last fall. Results can be found in GMS' just-released case study on Aliant, which outlines how this $3.7 billion telecom provider is using LiveTutor's on-demand support solution to enhance services for customers.

GLOBALCOMM attendees can pick up a copy of the GMS case study on Aliant and see a quick LiveTutor Digital Home demonstration by visiting the Ontario Pavilion in the exhibit hall (booth #38040).

LiveTutor Digital Home is available now through GMS and select market partners. Telecommunications and broadband providers can arrange for a demo or learn more about pilot opportunities by calling 905-290-7608.

About GMS (Global Mentoring Solutions)

GMS is the fast-growing live expert support provider whose web-based solutions are being deployed by corporate, government and telecom providers worldwide. The company’s flagship solution, LiveTutor™ provides on-demand answers and support from live certified experts. LiveTutor (formerly Real-Time Mentoring) received CompTIA’s 2004 Award for Excellence in Product Innovation. For more information, call 905-286-3800 (CN), 443-270-3147 (US) or visit www.gmsliveanswers.com.