Global Mentoring Shares Insight for Raising the Bar on Customer Experience at Broadband Services Forum Conference in Halifax

Halifax, Canada - Global Mentoring Solutions (GMS), innovator of live, on-demand support for broadband and digital home services, today announced it will join industry experts in a featured panel on home networking at the Broadband Services Forum (BSF) Quarterly Conference in Halifax, Canada. The BSF is an international industry resource that addresses the fundamental business and technology issues vital to the growth and health of the broadband industry.

The panel, "Home Networking," is scheduled for 10:30 AM on Tuesday, May 9th at the Casino Nova Scotia Hotel. Featured panelists include Global Mentoring's vice president of emerging markets, Don Whitty, along with panelists Kenny Van Zant from Motive and Andrew Keevil from SupportSoft. Aliant's manager of customer experience, Kenyon Shoebridge, will moderate the session.

GMS was invited to participate in the BSF conference to share insight gained from helping telcos such as Aliant incorporate expert answers on demand into daily workflow and lifestyle for the optimal customer experience. Participants will hear how broadband providers are using GMS' flagship solution, LiveTutor Digital Home, to differentiate from competitors and deliver enhanced services for their customers.

LiveTutor Digital Home helps providers maximize the value of broadband services and take charge of the user experience by delivering personal attention on demand and at home. Subscribers have direct, online access to live experts 24/7/365 for help getting the most from broadband services and connectivity as quickly as possible. LiveTutor also provides on-demand assistance with standard technical tasks which can be new to most customers, such as setting up a computer, printer, or game system, downloading and organizing music, or editing and sharing photos.

GMS' newly released case study on Aliant and the business impact achieved through LiveTutor Digital Home support is available by sending a request to gmspress@globalmentoring.com. For more information on LiveTutor, visit GMS online at www.globalmentoring.com.

About GMS (Global Mentoring Solutions)

GMS is the fast-growing live expert support provider whose web-based solutions are being deployed by corporate, government and broadband service providers worldwide. The company's flagship solution, LiveTutor™ provides on-demand answers and support from live certified experts. LiveTutor (formerly Real-Time Mentoring) received CompTIA's 2004 Award for Excellence in Product Innovation. For more information, call 905-286-3800 (CN), 443-270-3147 (US).