LiveTutor Ranks High in Customer Satisfaction Among Corporate, Consumer & Government Users

CITY, STATE - Customers are more satisfied than ever with their online support from GMS' LiveTutor, according to a recent audit of quality assurance surveys conducted over the last twelve months. LiveTutor received excellent ratings in all key areas from over 90 percent of its users.

After every interaction with a LiveTutor online expert, customers are asked to complete a brief survey about their experience. The data is then compiled into LiveTutor's Customer Satisfaction Index, which measures users' experience in key categories, including ease of use, time to response, quality and depth of answer, and instructor quality.

GMS contributes the high rankings of its LiveTutor solution to the company's "perpetual improvement" model which enables GMS to monitor the customer experience at every level and touch-point. The model also ensures perpetual mastery of new subject matter and skills by LiveTutor's team of experts, enabling users to tap into the most qualified and knowledgeable support team in the industry.

"GMS' agility and product focus enable us to quickly respond, adjust, and improve services as customer demands and needs evolve," adds Wayne Goldstein, GMS CEO. "Live expert support is all we do - it's our sole focus. That's why year after year, LiveTutor remains an award-winning solution unparalleled by any other offering on the market."

Enhancements to LiveTutor over the last year underscore GMS' innovation and insight into customers' needs. GMS expanded interactivity and choice with the addition of expert-to-user call support, real-time view of experts' screens for making instructions and concepts come alive, an easy navigation dashboard, transcript and screenshot recording, and on-demand service reporting and analytics for program managers.

"Across the board, we're getting requests from customers for multi-vendor coverage," explains Goldstein. "Most organizations provide employees with materials from a number of different content vendors, and they want single-source support for all subject matter. They don't want their people to have to stop and ask if the help they need is related to the product of a specific vendor or not."

LiveTutor v.5 - GMS' most progressive and innovative release to date - is currently in its final development stages and will be available in the second quarter of 2006. Expanded coverage will be among the latest benefits organizations will see in the new release.

"Across the board, we're getting requests from customers for multi-vendor coverage," explains Goldstein. "Most organizations provide employees with materials from a number of different content vendors, and they want single-source support for all subject matter. They don't want their people to have to stop and ask if the help they need is related to the product of a specific vendor or not."

About GMS

GMS (Global Mentoring Solutions) is the fast-growing live expert support provider whose web-based solutions are being deployed by corporate, government and consumer organizations worldwide. The company's flagship solution, LiveTutor provides on-demand answers and support from live certified experts. LiveTutor (formerly Real-Time Mentoring) received CompTIA's 2004 Award for Excellence in Product Innovation. For more information, call 905-286.3800 (CN), 443-270-3147 (US) or visit www.gmsliveanswers.com