Global Mentoring Releases LiveTutorTM Version 4.8 - Puts Enhanced Live Expert Support & Resources at Fingertips

Columbia, Maryland/London - Global Mentoring Solutions, preferred provider of live, Web-based training and performance support solutions, has released version 4.8 of LiveTutor for corporate, government and academia. The latest version delivers several new and first-to-market features including an enhanced user interface and advanced, interactive tools and resources.

"Learning and job performance shouldn't come to a halt whenever individuals need help understanding or improving technical, desktop, or business skills," notes Wayne Goldstein, Global Mentoring's CEO.

"LiveTutor Version 4.8 places rich, intuitive features and advanced tools at the individual's fingertips for on-demand support that maintains workflow and momentum." As a lifeline to expert guidance and support, LiveTutor provides direct, online access to live experts and resources for help with daily work activities, course study, and topics relating to information technology, desktop applications, and business skills.

• 1. Enhanced Chat Interface: Places advanced features and resources at the user's fingertips for easy access to support topics, knowledge archives, and session record tools.
• 2. Real-Time, Application View: Gives individuals a live, over-the-shoulder view of the expert's desktop, so expert can demonstrate features and make concepts come alive.
• 3. Transcript & Session Record: A user's complete interaction with a mentor, including screenshots, can be recorded for later review and reference.
• 4. Intuitive User Interface: Helps overcome even the most challenging of firewall issues. Detects individual pc and port settings and immediately adjusts the user's interface to Java or HTML.
• 5. Multiple Language Support: Version 4.8 includes English as well as European and Canadian French language support, with additional languages available in mid-2005.
• 6. Searchable Knowledgebase: Makes experts' knowledge and experience instantly available.
• 7. Direct Call Support: Enables experts to contact individuals whose learning and comprehension would be improved through live, phone support.

LiveTutor version 4.8 is available now and can be deployed via: an organization's learning management system (LMS) or Intranet; the Thomson NETg KnowledgeNet enterprise learning platform; the NETg Search Now performance support network; or through Global Mentoring's hosted services. For more information, call Global Mentoring direct at 905-290-7608 (CN), 443-270-3147 (US) or visit www.globalmentoring.com.

About Global Mentoring Solutions

Global Mentoring Solutions is the fast-growing learning and performance support provider whose web- based solutions are being implemented at corporate, government and academic organizations worldwide. Flagship solutions include: LiveTutor™ for live training and performance support from certified, experts, and Real-Time Labs™ which provides remote, web-based access to a secure and fail-safe environment for learning on real hardware and software without compromising the safety of an organization's own infrastructure. LiveTutor received CompTIA's 2004 Award for Excellence in Product Innovation. For more information visit www.globalmentoring.com.