About Global Mentoring
Global Mentoring Solutions is a diverse, customer centric support organization; dedicated to our Reseller Channel. We focus on two primary support experiences. eLearning and Managed IT Services.
eLearning Resller Proﬁle: Content Publisher, Training Organizations, Goverment Agencies
Managed IT Service Resller Proﬁle: OEMs, MSPs, VARs, Telecommunication Providers, Retail
Founded in 2000, our initial focus was providing live learning assistance to both IT professionals, pursuing technical certification courses, and end users developing mainstream application software skills on behalf of content providers and teaching organizations worldwide. We concentrate on supporting a superior, more effective student learning experience – providing an on-demand, 24/7 lifeline of personal assistance (Live Tutor, Learning Helpdesk) and pro-active coaching (Exam Coach) for students following independent distance elearning, instructor led classes and workshops. We also provide extended resources for organizations embarking on time sensitive, mission critical corporate re-training or application migration projects. Our goals are to improve and accelerate completion success rates, reduce student support costs, and improve post-program student performance applying course skills in the workplace.
In 2006, building on our solid base of exceptional technical resources and support delivery infrastructure, GMS expanded outside of the education marketplace to provide managed technical support services (GMS Live Expert) on behalf of national and internationally recognized ISPs, OEM Manufacturers and Software Vendors. In 2009, we started to support smaller regional and local MSPs and VARs, serving the SMB marketplace, who leverage our economies of scale and depth of resource to provide “world-class service on a small business budget” (Managed Helpdesk; NOC).
GMS service delivery and technical support resources are 100% North American. It continues to be our pleasure and privilege to deliver private-labeled, multi-lingual support (English, Canadian and European French) to millions of subscribers worldwide on behalf of our Partner Clients, many who are internationally recognized brand names as well as many others who are only known within their local communities, friends and relatives.
Below is a sample of company we keep:
Want to Learn more about GMS Live Expert? Our Outsourced Help Desk and NOC brand for Managed Service Providers (MSPs). Visit www.gmsliveexpert.com to see how GMS act’s as the trusted outsourced help desk and NOC provider for MSP’s across the globe.